FAQ's
General Questions
Our long-standing partnerships with manufacturers allow us to purchase in bulk, securing competitive prices. Additionally, without the expenses of physical stores or other overhead costs, we can pass these savings directly to our customers.
Yes, we provide measurement services for carpets. We understand that accurate measurements are crucial to ensure the right amount of carpet is ordered and to provide a quote for the carpeting work. Our team of experts will take precise measurements of the area where the carpet will be installed, including any alcoves or recesses, to ensure that the measurements are as accurate as possible. We believe that getting the measurement right is an important part of the carpeting process, and we strive to make sure that the measurements are taken with precision and care. If you are interested in our measurement services, please contact us to schedule an appointment with one of our experts via telephone or email.
Yes, you can! If you prefer, you can call and speak directly to a member of our team to place your order. We're here to help and answer any questions you may have.
Yes, we provide custom-sized carpets and runners to fit your specific measurements. Contact us for more details and a quote.
We offer a wide selection of carpets, including wool, sisal, jute, nylon, polyester, and polypropylene. Whether you're looking for something soft and luxurious or durable and stain-resistant, we have options to suit every home and lifestyle.
The best carpet depends on your needs. For high-traffic areas, durable and stain-resistant materials like nylon or polypropylene work best. For a more luxurious feel, wool is an excellent choice. If you're unsure, our team is happy to help you find the perfect fit.
Yes, we can! With so many styles and new designs constantly being released, not all of our carpets are listed on the website. Simply reach out to our team by phone or email, and we'll be happy to arrange the carpet you’re looking for.
Carpet Samples
We have introduced a small charge for samples from to prevent system abuse and ensure fair access for all customers. Additionally, many manufacturers have their own production and distribution costs associated with samples, which we must accommodate. To keep this fair, we have capped the charge at a maximum of £1 per sample, unless otherwise stated. For full details, please refer to Section 12 of our Terms of Service.
Yes! If you proceed with a full carpet order through Interiors By Sutton, we will reimburse any sample charges incurred, provided the order is placed directly with us within 60 days of receiving the samples.
A selection of carpets may not be accessible for sampling due to several reasons, including manufacturer limitations, stock constraints, or exclusive collections designated for full-size acquisitions. Kindly get in touch with us, and we will make efforts to accommodate your needs.
Some manufacturers, such as Alternative Flooring, have implemented charges due to the costs involved in producing, cutting, and distributing samples. This ensures that sample requests are genuine and not exploited.
Not always. Carpet samples provide a close representation, but due to dye batch variations and manufacturing processes, slight differences in shade and texture may occur. If an exact colour match is essential, please let us know when ordering, and we will do our best to assist.
Yes! All sample deliveries remain free of charge within the UK mainland, as outlined in Section 12 of our Terms of Service.
You can request up to five (5) samples per order.
Additional sample requests may be subject to charges or limitations at our discretion to prevent system abuse. If you need more samples for a personal, commercial or trade orders, please contact us directly for assistance at info@suttoncarpets.com.
Ordering and Delivery
You can browse our collection online and place your order directly on our website. If you need assistance, our customer service team is happy to help.
Yes, we offer samples so you can see and feel the material before making a purchase. Order samples directly from our product pages.
Subject to availability of stock Fast Delivery is available at Interiors by Sutton. If you order by 8 a.m. Monday, or 12 p.m. Tuesday through Friday, most orders will be shipped the same day. After that, we will try to deliver your purchase within five working days of delivery (this may be longer for some areas of Scotland or offshore areas).
However, this can vary on items such as carpet, bespoke rugs and runners. This due to the preparation process and getting your order ready. This can take anywhere from 14 Working Days to 21 Working Days.
At this time, we primarily deliver within the UK. If you need international shipping, please contact us to discuss options.
Charging for cutting applies to carpets 2.5 meters or less due to minimum order length requirements by the manufacturer. No cutting charges for lengths exceeding this limit.
Carpet Installation and Care
Unfortunately, our company does not provide fitting services. We specialise in manufacturing and supplying high-quality products that meet our customers' needs and expectations. While we do not provide fitting services, we can offer guidance on sizing and recommend professional fitters who can assist with fitting our products. It's important to note that proper fitting is crucial for comfort, performance, and safety, so we encourage our customers to seek fitting services to ensure they get the most out of their purchase.
Regular vacuuming helps keep your carpet fresh. For spills, blot the area with a clean cloth and mild detergent. Avoid harsh chemicals and excessive water. We also offer stain protection treatments for added durability.
The most frequent widths are 4 metre and 5 metre. This, however, varies by manufacturer. When you purchase your carpet, we will always make it clear which width options are available.
Many of our carpets have built-in stain resistance. We also offer additional stain protection treatments like Intec Stain Guard, which provides long-lasting protection against spills and dirt.
Product Availability and Returns
If a carpet is out of stock, contact us for restocking details or alternative recommendations.
We accept returns on unused, undamaged carpets within 14 days of delivery. Custom-sized carpets are non-refundable. Please review our return policy for more details.
We strive to display colors as accurately as possible, but variations may occur due to screen settings. Ordering a sample is the best way to ensure the right color and texture.
Bespoke Runners & Rugs Questions
All of our bespoke Runners & Rugs pricing are subjective and based on the material, size, finish, and other options available.
Yes. We want to be as efficient as possible as a business. The website is used to process all orders. After you've finished your payment, we'll double-check the details of your Bespoke Runner or Rug before submitting your order and getting it cut it and completed.
Unfortunately we can't. After your item has been made and delivered, you will not be able to return the Runner or Rug. It's a one-of-a-kind item made to your specifications. We will not accept returns once the item has been confirmed and cut.
Yes, we do provide measurement services for bespoke runners and rugs. We understand that bespoke items require precise measurements and customisation to ensure they meet our customers' specific needs and expectations. That's why we offer measurement services to ensure that the final product fits perfectly and looks exactly as envisioned. Our team of experts will work closely with you to take accurate measurements and discuss any customisation requirements you may have. We believe that the key to creating exceptional bespoke runners and rugs is to pay close attention to every detail, and that's precisely what we do.
